Refund policy

Return & Refund Policy

All sales are final. We do not accept returns, exchanges, or issue refunds under normal circumstances.

Exceptions

We understand that issues can occasionally occur during shipping. We will review requests for a replacement or refund only in the following situations:

• Damaged upon arrival — Your order arrived with visible damage to the product. You must contact us within 7 days of delivery and include clear photos of the damaged item and packaging.
• Order not received — Your order has not arrived within the estimated delivery window. Please allow the full estimated shipping time to pass before reaching out, and we will investigate with the carrier.

To request assistance for either of the above, please contact us at [your email/contact method] with your order number and any supporting details or photos.

We reserve the right to deny any claim that does not meet the conditions above or lacks sufficient documentation. Approved claims may result in a replacement or refund at our sole discretion.